Will my payment details be kept safe?
Yes, absolutely! We use a secure Payment Service Provider Mollie to ensure that all your information is kept entirely secure, confidential and safe.
We offer a wide range of national and international payment options. In this, Mollie is only responsible for handling online payments. You will therefore see the name ‘Mollie’ on your bank statement.
When your order is canceled or we have refunded your order partial you can ask us for a credit invoice for your administration. You can send an email to support@plnts.com or use the widget on the website to contact us.
The prices on our website include VAT. We do not provide invoices without VAT as we primarily operate in a business-to-consumer (B2C) model.
For business orders, we kindly request you to send an email to our dedicated business team at business@plnts.com. They will be happy to assist you further with any inquiries regarding business-related orders, including invoicing requirements.
We apologize for any inconvenience caused and appreciate your understanding. Should you have any other questions or need assistance, please do not hesitate to contact us.
On the cart page you are able to enter a discount code. Simply click on the text “Add a discount code”, enter your discount code, and click ‘Add’. This will apply your discount code to your order.
If it doesn’t seem to work or you forgot to use it, it could be for several reasons:
If you have tried to place an order previously with the same code it will give the error message that the code has exceeded its usage limit (even if you canceled the payment). To fix this problem we suggest contacting our customer support through the widget in the bottom-left corner of the website.
When your welcome discount code doesn’t work:
We’re sorry to hear that your code doesn’t seem to work. A condition for this discount is that you are logged into your account before you create and close the order. Then the code in your shopping cart will work. It must also be your first order with us. If you’re still having issues, we’d love to hear about it.
I forgot to use my discount code, can I still add it?
No problem! You can contact our team with the help button on the bottom-left of your screen or send us an email at support@plnts.com. Please let us know the ordernumber and discount code you forgot to add, that way our team can add it for you.
There will be an invoice attached to the order confirmation e-mail. If you encounter any problems with the invoice please let us know. You can contact our team with the help button on the bottom-left of the screen or send us an email at support@plnts.com.
On the cart page you are able to enter a discount code. Simply click on the text “Add a discount code”, enter your discount code, and click ‘Add’. This will apply your discount code to your order.
At PLNTS you have a choice of different payment methods:
Paypal: If you choose to pay with PayPal, you will be redirected directly to the PayPal website during checkout.
Credit card: With us you can also pay easily and safely with a credit card. We accept MasterCard, Visa and American Express.
GiroPay: the most popular bank transfer payment method in Germany, pay via the online payment environment of your bank.
Sofort: simple and fast payment, available in Germany, Austria, Switzerland, Poland, Italy, Spain, Belgium and the Netherlands.
iDEAL: through the familiar online payment environment of your bank, only usable at Dutch banks.
Przelewy24: one of the most popular payment methods in Poland, with support for over 165 different banks.
Bancontact: the Belgian market leader in electronic payments, pay securely via your own bank.
EPS: secure payment via your bank’s online payment environment, only usable at Austrian banks.
You may not always be able to use all of the above payment methods, even if this was the case with previous orders. Are you missing a payment method that is very common in your country? Please contact emma@plnts.com and let us know!
